Assessment of Service Quality Using Weighted SERVPERF Approach: A Case Study on the Coffee Cupping Training at Indonesian Coffee and Cocoa Research Institute. Pelita Perkebunan (a Coffee and Cocoa Research Journal), [S. l.], v. 35, n. 1, p. 70–84, 2019. Disponível em: https://mail.ccrjournal.com/index.php/ccrj/article/view/352. Acesso em: 30 apr. 2026.